Return Policy

Returns Exchanges

Our Promise

We at ePrinter Zone work hard every day to improve the lives of our customers through technology. If you are not fully satisfied with your purchase, let us help you with a replacement or refund.

Return & Exchange Periods

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

If your product has any issue, you can apply to return your product or replace your product within 15 days.

Refund Method & Timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.